At Novatic, we prioritize customer satisfaction and stand by the quality of our furniture. However, we understand that there may be situations requiring refunds. Please read our refund policy below:
- Eligibility for Refunds
Refunds are only applicable in the following cases:- Manufacturing Defects: If a replacement cannot be provided for a defective product, a full refund will be issued.
- Missing Parts: If we are unable to provide the missing parts to complete your product, a refund will be initiated.
- Non-Refundable Situations
Refunds are not applicable for:- Change of mind or incorrect product selection by the customer.
- Products damaged after delivery due to improper handling or use.
- Refund Process
- To request a refund, please contact us at refund@novaticfurniture.com within 7 days of receiving your order.
- Include your order details, proof of purchase, and a description or images of the issue.
- Our team will review your request and respond within 3 business days.
- Refund Method
Approved refunds will be processed back to your original payment method. Depending on your bank or payment provider, it may take 5-10 business days for the amount to reflect in your account. - Cancellation Policy
- Orders can only be canceled before they are dispatched.
- If a cancellation request is approved, the full amount will be refunded to your original payment method.
- Contact Information
For any queries or assistance regarding refunds, feel free to reach out to us at refund@novaticfurniture.com. We are here to help! - Return will be accepted within 3 days
At Novatic, our goal is to ensure your experience is hassle-free and satisfactory. Thank you for choosing us!
